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The fine print, minus the headache.

Shipping, returns and privacy — written in plain English, the RAD way.

Last updated: 04 July 2026

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1 Shipping Policy 2 Returns & Refunds 3 Privacy Policy

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Shipping Policy

How and when your RAD arrives

We handcraft and pack every order fresh in Canberra, then ship Australia-wide. Here’s exactly what to expect.

Rates & free shipping

Order valueShipping cost
Under AUD $60Flat rate $9.95
AUD $60 and overFree
Express (any value)$14.95

Processing & delivery times

  • Orders are packed fresh and dispatched within 1–2 business days.
  • Standard delivery: 3–6 business days depending on your location.
  • Express delivery: 1–3 business days to most metro areas.
  • You'll receive tracking by email as soon as your order ships.

Delivery times are estimates provided by our carriers and may vary during peak periods, public holidays, or for regional and remote addresses.

Where we ship

We currently ship to all Australian states and territories. International shipping isn’t available just yet — but you can always find us at the Canberra markets.

Returns & Refunds

Our freshness guarantee

We stand behind every batch. If your muesli isn’t quite RAD, we’ll make it right.

30-day freshness guarantee

  • Not happy with your muesli? Contact us within 30 days of delivery.
  • We'll arrange a replacement or a full refund — your choice.
  • Because food safety matters, we can't resell returned food, so you usually won't need to send anything back.

Damaged or incorrect orders

If your order arrives damaged, or something’s missing or wrong, email us a quick photo within 7 days and we’ll sort a replacement straight away — no fuss.

How refunds are processed

  • Approved refunds are returned to your original payment method via WooPayments.
  • Please allow 5–10 business days for the funds to appear, depending on your bank.

This guarantee is offered in addition to your rights under the Australian Consumer Law, which are not affected by this policy.

Privacy Policy

How we handle your information

We only collect what we need to get your muesli to you and keep you updated. We never sell your data. Full stop.

What we collect

  • Order details: name, delivery address, email and phone, so we can fulfil and ship your order.
  • Payment information: processed securely by WooPayments — we never see or store your full card number.
  • Marketing preferences: your email, only if you opt in to our newsletter.
  • Site usage: basic, anonymised analytics to help improve the website.

How we use it

  • To process, pack and deliver your orders and provide support.
  • To send order updates and, if you've opted in, occasional RAD news.
  • To meet our legal, tax and accounting obligations.

Your choices

  • Unsubscribe from marketing emails any time via the link in every email.
  • Request a copy of, correction to, or deletion of your personal data.

Delivery times are estimates provided by our carriers and may vary during peak periods, public holidays, or for regional and remote addresses.

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