Help Centre
Questions? We've got answers.
Everything you need to know about RAD — search or browse below.
Ordering & Shipping
3 questions
How much is shipping and when is it free?
Shipping is a flat $9.95 Australia-wide, and free on orders over $60. Express is available for $14.95. [Owner: confirm final rates.]
How long will my order take to arrive?
Orders are dispatched within 1–2 business days. Standard delivery is 3–6 business days; express is 1–3. [Owner: adjust to your carrier’s estimates.]
Can I track my order?
[Placeholder answer — owner to populate: tracking email details and link.]
Product & Ingredients
3 questions
Is RAD Muesli gluten-free?
RAD contains rolled oats and barley, so it isn’t gluten-free, and is made in a kitchen that handles tree nuts and gluten. [Owner: confirm allergen wording.]
What's actually in it?
Rolled oats, 33% rolled barley, four premium nuts, seeds, sun-dried fruit and a hidden fibre boost — no added cane sugar. [Owner: link to full ingredients per product.]
How should I store it and how long does it last?
[Placeholder answer — owner to populate: tracking email details and link.]
Returns & Support
2 questions
What if I'm not happy with my order?
We offer a 30-day freshness guarantee — contact us for a replacement or full refund. See our Returns & Refunds policy. [Owner: confirm.]
Do you offer wholesale or stockist pricing?
[Placeholder answer — owner to populate: wholesale enquiry process and contact.]
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